For any further feedback, or if you are unhappy with an operator's response, please contact travel.derbyshire@derbyshire.gov.uk.
We will respond to your feedback within five working days of receipt and if we cannot, we will contact you and explain why and when you can expect a reply.
If you are not happy with our response, you can escalate your complaint to Bus Users UK by telephone (0300 111 0002) or email complaints@bususers.org.